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Customer Service Representative
EXL Service Philippines, Inc.
Posted
19 hours ago

Pasay, Philippines

Onsite

PHP 30K

Full Time

Job Categories

Customer Service Support Insurance Operations

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Sema Summary

EXL Service Philippines, Inc. is hiring a Customer Service Representative for their auto insurance team in Pasay. The role involves assisting customers, handling inquiries, and providing solutions related to auto insurance services. Candidates should have strong communication skills and a customer-centric mindset. This is a full-time position, and the average monthly salary is estimated at PHP30,000. The role does not specify an experience level but is typically suited for those with a background in customer service.

About Company

EXL Service is a global leader in business process solutions and analytics. The company specializes in delivering innovative solutions to enhance customer experience and operational efficiency.

Core Requirements

High school diploma or equivalent
Excellent verbal communication skills
Ability to work in a fast-paced environment
Strong problem-solving abilities
Customer service experience

Responsibilities

Assist customers with inquiries related to auto insurance.
Provide accurate information and solutions to customer issues.
Document customer interactions in the system.
Work collaboratively with team members.
Meet performance metrics for customer satisfaction.
Maintain a positive and professional demeanor.
Participate in training and development sessions as required.

Must Have skills

CommunicationProblem-SolvingCustomer ServiceTeamworkDocumentation

Nice To Have Skills

Sales ExperienceMultilingual Skills

Job Keywords

customer serviceinsuranceauto insurancecommunication skillsproblem-solving

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