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Customer Service Representative
EXL Service Philippines, Inc.
Posted
yesterday

Pasay, National Capital Region

Onsite

PHP 30K

Full Time

Job Categories

Customer Service Support Insurance Call

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Sema Summary

EXL Service Philippines, Inc. is recruiting for a Customer Service Representative position in Pasay, National Capital Region. The role involves assisting customers and handling inquiries in the insurance sector. Candidates should be prepared to provide excellent support and communication while working on-site. This is a full-time position with competitive monthly compensation, making it an excellent opportunity for those seeking to build a career in customer service.

About Company

EXL Service is a leading provider of analytics, technology, and operations management services to businesses across various sectors.

Core Requirements

High school diploma or equivalent
Strong communication skills
Experience in customer service
Ability to work in a team
Problem-solving skills

Responsibilities

Assist customers with inquiries
Provide information about products
Resolve customer complaints
Maintain accurate records
Communicate effectively with team members
Adhere to company policies
Deliver consistent service quality

Must Have skills

Communication skillsCustomer service skillsProblem-solvingTeam collaborationAttention to detail

Nice To Have Skills

Multilingual abilitiesFamiliarity with insurance productsTime managementBasic computer skillsSales experience

Tools Knowledge Requried

CRM softwareTelephone systemsMicrosoft OfficeEmail clientsChat support tools

Job Keywords

customer serviceinsurancesupportcommunicationproblem-solving

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