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Customer Service Representative
Probe CX
Posted
3 months ago

Makati City

Onsite

PHP 24K

Junior Level

Full Time

Job Categories

Customer Service Support BPO Call

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Sema Summary

Probe CX is looking for a motivated Customer Service Representative to provide outstanding support in Makati City. The ideal candidate should have at least 1 year of BPO experience and be a high school graduate. This role offers comprehensive benefits including healthcare and performance incentives, focusing on employee growth and work-life balance.

About Company

Probe CX is a global customer experience organization that emphasizes the importance of people and technology in enhancing customer interactions. With over 40 years of experience in the industry, they provide tailored CX solutions to help clients achieve their transformation goals.

Core Requirements

High school graduate
1 year BPO experience
Proficiency in English
Customer support skills
Communication skills

Responsibilities

Provide customer support
Handle inquiries and complaints
Assist with product information
Maintain a positive attitude
Document feedback
Collaborate with the team
Ensuring customer satisfaction

Benifits

HMO
Performance Incentives
Yearly Salary Increase
Paid Training
Work-Life Balance

Must Have skills

CommunicationProblem-solvingCustomer serviceTime managementAttention to detail

Nice To Have Skills

Technical knowledgeTeamworkAdaptabilityBasic computer skillsConflict resolution

Tools Knowledge Requried

PhoneCRM softwareEmailChat support softwareOffice tools

Job Keywords

Customer SupportBPOCommunication SkillsProblem SolvingCustomer Service

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