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Customer Service Representative
Kalash Services Pvt. Ltd.
Posted
3 weeks ago

Lalitpur District, Nepal

Onsite

NPR 30K

Junior Level

Full Time

Job Categories

Support Customer Service Communication Sales

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Sema Summary

Kalash Services Pvt. Ltd. is searching for a Customer Service Representative to join their team in Lalitpur District, Nepal. This full-time position requires handling customer inquiries, assisting with problem resolution, and ensuring customer satisfaction. Ideal candidates should demonstrate strong communication skills and a customer-centric approach. The role is suitable for junior-level professionals, and the company aims to cultivate a positive work environment.

About Company

Kalash Services Pvt. Ltd. is focused on delivering high-quality customer service and support to its clients.

Core Requirements

High school diploma or equivalent
Strong communication skills
Customer service experience
Conflict resolution abilities
Problem-solving skills

Responsibilities

Assist customers with inquiries
Resolve customer complaints
Provide information about products and services
Maintain customer records
Follow up on customer interactions
Collaborate with team members
Meet service level agreements

Must Have skills

CommunicationProblem solvingActive listeningTime managementPatience

Nice To Have Skills

Sales skillsTechnical proficiencyMultilingual abilitiesCRM experienceTeam collaboration

Tools Knowledge Requried

CRM softwareEmailChat toolsPhone systemsDocumentation tools

Job Keywords

customer servicecommunicationsupportproblem resolutionconflict management

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