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Customer Service Representative
Molex
Posted
3 months ago

Jurong West, West Region, Singapore

Onsite

SGD 5K

Mid Level

Full Time

Job Categories

Customer Service Support Sales Marketing

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Sema Summary

Molex seeks a proactive Customer Service Representative to manage order fulfillment for assigned accounts. The role involves responding to inquiries, coordinating post-order activities, and ensuring service quality.

About Company

Molex is a leading supplier of connectors and interconnect components, driving innovation in various industries. The company aims to create connections that enhance lives through advanced technology solutions.

Core Requirements

Diploma or higher education
2-3 years of customer service experience
Familiarity with Excel, Word, Outlook
Experience in the electronics industry preferred
Strong communication and problem-solving skills

Responsibilities

Manage end-to-end order processing in SAP
Coordinate customer requests related to orders
Monitor order backlog and inform customers
Analyze orders for scheduling agreements
Manage shipping activities and special arrangements
Handle customer complaints and documentation
Provide monthly reporting updates to stakeholders

Must Have skills

SAP proficiencyCustomer service orientationEffective communication skillsNegotiation abilitiesOrganizational skills

Job Keywords

Customer ServiceOrder FulfillmentSAPElectronicsProblem Solving

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