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Customer Service Representative
PT Bank Sinarmas Tbk
Posted
3 weeks ago

Jakarta, Indonesia

Onsite

IDR 5M

Junior Level

Full Time

Job Categories

Customer Service Support Finance Banking

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Skills

Experience

Industry

Sema Summary

As a Customer Service Representative at PT Bank Sinarmas Tbk, you will be responsible for providing exceptional support to customers and assisting them with their inquiries. This on-site full-time role in Jakarta requires strong communication skills and a passion for helping others. Candidates with a focus on customer satisfaction and a willingness to learn will thrive in this junior-level position. The role offers an opportunity to develop skills in the banking and finance sector while engaging with a diverse clientele.

About Company

PT Bank Sinarmas Tbk is a prominent financial institution in Indonesia, known for its commitment to customer service and innovative banking solutions.

Core Requirements

High school diploma
Experience in customer service
Strong communication skills
Problem-solving abilities
Proficiency in Indonesian language

Responsibilities

Assist customers with account inquiries
Resolve customer complaints effectively
Provide information about banking products
Maintain detailed records of customer interactions
Collaborate with team members to enhance service delivery
Follow up on customer concerns until resolution
Support promotional activities for banking products

Must Have skills

Communication skillsCustomer serviceProblem-solvingAttention to detailTeamwork

Nice To Have Skills

MultilingualSales experienceFamiliarity with banking software

Tools Knowledge Requried

CRM softwareEmailPhone systems

Job Keywords

Customer ServiceBankingCommunicationSupportFinance

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