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Customer Service Representative
Crawford & Company
Posted
yesterday

Iloilo, Western Visayas

Onsite

PHP 20K

Entry Level

Full Time

Job Categories

Customer Support Service Communication Sales

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Sema Summary

Crawford & Company is seeking a Customer Service Representative II based in Iloilo, Western Visayas. The role involves assisting customers with inquiries, providing solutions, and ensuring a positive customer experience. Candidates should possess strong communication skills and problem-solving abilities. This is a full-time position ideal for individuals at the junior experience level looking to deepen their expertise in customer support.

About Company

Crawford & Company is a leading provider of claims management solutions to insurance companies and businesses in need of risk management support.

Core Requirements

High school diploma or equivalent
Strong communication skills
Ability to handle customer inquiries
Problem-solving abilities
Basic computer skills

Responsibilities

Assist customers with inquiries
Provide information about products and services
Handle complaints and resolve issues
Maintain customer records
Collaborate with other departments
Ensure high customer satisfaction
Follow up with customers as needed

Must Have skills

CommunicationCustomer supportProblem-solvingAttention to detailBasic computing

Nice To Have Skills

Sales experienceTime managementTeamworkMultilingualConflict resolution

Tools Knowledge Requried

CRM softwareEmail systemsMicrosoft OfficeChat systemsTelephony systems

Job Keywords

customer servicesupportcommunicationproblem-solvinginquiries

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