Customer Service Representative
Devloit
Posted
3 weeks ago
Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 3K
Entry Level
Full Time
Sema Summary
The Customer Service Representative will handle customer inquiries and complaints via online chat and email. This role requires maintaining a positive attitude and ensuring customer satisfaction through effective communication.
About Company
Devloit is a software development firm focused on providing innovative solutions and recruitment services in the tech industry. They specialize in connecting businesses with skilled professionals to drive growth and success.
Core Requirements
- Fluent in Mandarin
- Strong communication skills
- Ability to work in rotational shifts
- Experience in customer service
- High school diploma or equivalent
Responsibilities
- Handle customer inquiries and complaints via chat and email.
- Ensure all customer issues are resolved according to company procedures.
- Identify and escalate complex issues to senior team members.
- Maintain accurate records of customer interactions.
- Resolve customer requests by making appropriate changes.
- Liaise with external vendors for booking changes.
- Keep updated with company procedures and processes.
Must Have skills
Job Keywords
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