Customer Service Representative
Booth
Posted
last week
Cebu, Central Visayas, Philippines
Onsite
PHP 25K
Mid Level
Full Time
Sema Summary
The Customer Service Representative advocates for patients, handling inquiries through various communication methods. This role requires strong emotional intelligence and effective communication skills.
About Company
Booth is a certified B Corporation focused on ethical growth and global reach in outsourcing. They prioritize a people-first approach ensuring employee well-being and corporate responsibility.
Core Requirements
- 3–5 years in customer service
- Strong communication skills
- Detail-oriented
- Ability to work independently
- English proficiency at B2+ level
Responsibilities
- Support patients through multiple communication channels
- Assist with billing questions
- Troubleshoot technical issues
- Document patient interactions
- Coordinate with clinical partners
- Manage high-volume communication
- Contribute to workflow improvements
Benifits
- Premium HMO coverage
- Rewards and performance incentives
- Career advancement opportunities
- Paid referral program
- Holistic employee experience programs
Must Have skills
Job Keywords
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