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Customer Service Representative
Concentrix
Posted
19 hours ago

Bangkok, Bangkok City, Thailand

Onsite

THB 30K

Entry Level

Full Time

Job Categories

Customer Support Service Communication Sales

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Industry

Sema Summary

The Customer Service Representative at Concentrix will be responsible for assisting customers with their inquiries and providing solutions in a timely manner. This is a full-time position located in Bangkok, Thailand, suitable for entry-level candidates or those with some experience. The role requires excellent communication skills and a customer-oriented mindset. The representative will engage with customers across various platforms to ensure satisfaction. There may be opportunities for career growth and development within the company.

About Company

Concentrix is a global provider of customer engagement services, dedicated to enhancing customer experiences by supporting various businesses across different sectors. Known for valuing talent and fostering growth, Concentrix creates a supportive workplace that enhances both customer and employee satisfaction.

Core Requirements

High school diploma
Customer service experience
Strong communication skills
Problem-solving abilities
Ability to work in a team

Responsibilities

Assist customers with inquiries
Resolve complaints
Provide product information
Manage customer accounts
Document customer interactions
Maintain customer satisfaction
Collaborate with team members

Must Have skills

CommunicationProblem-solvingCustomer FocusTeamworkAdaptability

Nice To Have Skills

Sales SkillsTime ManagementMultitaskingTechnical ProficiencyPositive Attitude

Tools Knowledge Requried

CRM SoftwareMS OfficeChat ToolsPhone SystemsEmail

Job Keywords

Customer ServiceSupportCommunicationProblem SolvingTeam Player

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