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Customer Service Representative
Semesteria
Posted
3 days ago

Bali, Indonesia

Onsite

IDR 6M

Junior Level

Full Time

Job Categories

Customer E-commerce Support Sales Communication

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Experience

Industry

Sema Summary

We are seeking a Customer Service Representative for our e-commerce platform based in Bali, Indonesia. The role involves engaging with customers to resolve their inquiries and provide support for our online services. Ideal candidates should have strong communication skills and experience in customer support. This is a full-time, on-site position and may require the ability to handle multiple customer cases simultaneously. A reasonable salary is provided based on experience.

About Company

Semesteria is an engaging e-commerce platform focused on delivering exceptional service and quality products to our customers. We value teamwork and customer satisfaction as pillars of our success.

Core Requirements

Fluent in English
Experience in customer service
Strong communication skills
Ability to work in teams
High school diploma or equivalent

Responsibilities

Assist customers with inquiries and issues
Provide product information and support
Handle customer complaints effectively
Maintain a positive attitude towards customers
Document customer interactions and feedback
Collaborate with the sales team for customer needs
Participate in training sessions to improve skills

Must Have skills

CommunicationProblem-solvingE-commerce knowledgeTeamworkConflict resolution

Nice To Have Skills

Sales experienceTechnical skillsAdaptabilityMultilingualTime management

Tools Knowledge Requried

CRM softwareEmailChat toolsPhone systemsHelpdesk software

Job Keywords

Customer ServiceE-commerceCommunicationSupportSales

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