Customer Service Representative
Global Strategic Careers
Posted
3 weeks ago
Bacolod, Western Visayas, Philippines
Onsite
PHP 30K
Mid Level
Full Time
Sema Summary
The role involves managing inbound and outbound calls while ensuring customer satisfaction. Candidates should have prior BPO experience and strong communication skills.
About Company
Global Strategic Careers specializes in outsourcing and offshoring consulting, focusing on delivering exceptional service to clients worldwide.
Core Requirements
- Minimum of 2 years BPO experience
- Experience in voice accounts
- Strong communication skills
- Ability to work night shifts
- Proficiency in handling high call volumes
Responsibilities
- Handle inbound and outbound calls efficiently
- Address customer inquiries and resolve issues
- Maintain customer satisfaction while meeting call targets
- Document interactions and follow up as necessary
- Provide accurate information to customers
- Work collaboratively with team members
- Meet performance metrics and targets
Must Have skills
Job Keywords
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