Customer Service
IBM
Posted
last week
Quezon City, National Capital Region
Remote
PHP 30K
Intern Level
Full Time
Sema Summary
As a Customer Service representative, you'll be answering customer queries and providing information about products. This role requires excellent communication and a focus on customer satisfaction.
About Company
IBM is a global leader in IT services and consulting, known for its innovative technology solutions and diverse team.
Core Requirements
- Fresh graduates or applicants with 1-2 years of relevant experience.
- Excellent written and verbal communication skills.
- Knowledge of MS Office applications.
- Ability to work in a multi-shift environment.
- Strong customer focus and adaptability.
Responsibilities
- Answer customer queries and resolve complaints.
- Provide product information to potential customers.
- Conduct research to address customer inquiries.
- Create and manage documentation for calls.
- Accept payments and process disbursement requests.
- Assist with compliance and regulatory training.
- Maintain performance standards and attend mandatory training.
Must Have skills
Job Keywords
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