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Customer Service
Cactus Communications
Posted
last month

Mumbai, Maharashtra, India

Remote

INR 30K

Junior Level

Full Time

Job Categories

Customer Support Service Communication Remote

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Sema Summary

Cactus Communications is seeking a bilingual Customer Service representative fluent in Japanese to join their team in Mumbai. The role requires excellent communication skills and a commitment to customer satisfaction. Candidates should have a passion for helping others and the ability to work effectively in a remote setting. This is a full-time position with opportunities for career growth.

About Company

Cactus Communications is a leading provider of communication and content solutions, focusing on the needs of businesses and individuals in various industries.

Core Requirements

Fluency in Japanese
Strong communication skills
Customer service experience
Ability to work remotely
Problem-solving skills

Responsibilities

Assist customers with inquiries
Resolve customer complaints efficiently
Provide detailed product information
Maintain customer records accurately
Collaborate with the team to improve services
Communicate effectively in both Japanese and English
Ensure customer satisfaction through follow-ups

Must Have skills

Customer serviceBilingualCommunicationProblem-solvingTime management

Nice To Have Skills

Experience in remote workKnowledge of CRM softwareTeam collaborationAdaptabilityCultural sensitivity

Job Keywords

Customer serviceBilingualJapaneseRemote workCommunication

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