Customer Service Program Manager
Circles
Posted
last week
Central Luzon, Philippines
Onsite
PHP 80K
Mid Level
Full Time
Sema Summary
The Customer Service Program Manager will oversee customer support operations for a new digital telco brand in the MENA region. This role involves managing vendor relationships and optimizing customer service processes for efficiency and satisfaction.
About Company
Founded in 2014, Circles is a global technology company transforming the telco industry with its SaaS platform. It operates distinct businesses, including Circles.Life and Jetpac, offering a variety of innovative digital services.
Core Requirements
- Bachelor's degree or equivalent experience
- 8-10 years in vendor or program management
- Experience in customer service excellence frameworks
- Knowledge of cost optimization in BPO environments
- Excellent communication and interpersonal skills
Responsibilities
- Manage BPO partner relationships and performance
- Establish and optimize vendor management frameworks
- Lead the implementation of new service programs
- Define and monitor service level agreements (SLAs)
- Collaborate on readiness for launch campaigns
- Oversee contract lifecycle for third-party vendors
- Track customer service metrics for continuous improvement
Must Have skills
Job Keywords
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