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Customer Service Officer
Vocalbeats.AI Pte Ltd
Posted
3 weeks ago

Singapore, Singapore

Onsite

SGD 5K

Mid Level

Full Time

Job Categories

Customer Service Support Technology AI

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Sema Summary

As a Customer Service Officer, you will manage user feedback and inquiries for AI mobile applications. Your role is crucial in ensuring user satisfaction and maintaining high service quality.

About Company

Vocalbeats.AI is a Singapore-based AI-powered audio company dedicated to innovating intelligent, user-friendly products and services designed to improve everyday life with more lifelike, intuitive, and accessible voice AI.

Core Requirements

3-7 years of customer service experience
Strong command of English and Chinese
Excellent interpersonal skills
Tech-savvy with app functionalities
Ability to work independently

Responsibilities

Handle incoming user feedback and inquiries
Provide professional responses to questions
Track and follow up on unresolved issues
Collaborate with product teams to resolve issues
Maintain accurate records of user interactions
Contribute to FAQs and support documentation
Identify recurring issues and propose solutions

Benifits

Mentorship opportunities
Supportive team environment
Collaboration with product teams

Must Have skills

Customer serviceCommunicationProblem-solvingTech-savvinessInterpersonal skills

Job Keywords

Customer ServiceUser SupportAI ApplicationsCommunication SkillsProblem Solving

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