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Customer Service Officer
Excelitas Technologies Corp.
Posted
last week

Singapore

Onsite

SGD 5K

Mid Level

Full Time

Job Categories

Customer Service Manufacturing Support Administration

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Sema Summary

Excelitas Technologies Corp. is seeking a Customer Service Officer to serve as the primary contact for customers. This role involves processing orders, addressing feedback, and coordinating with various departments to ensure customer satisfaction.

About Company

Excelitas Technologies Corp. is a leading provider of advanced photonic technologies across various sectors. They focus on innovative solutions for life sciences, industrial applications, and more.

Core Requirements

Diploma or Degree in Business Administration, Engineering, or Communications.
Minimum 5 years of relevant experience in Customer Service.
Experience in a manufacturing environment.
Proficient in Microsoft Office applications.
Strong communication and interpersonal skills.

Responsibilities

Process incoming customer orders and issue confirmations.
Provide updates on order status and shipment schedules.
Address customer feedback and complaints promptly.
Coordinate with various teams on shipment scheduling.
Handle customer price inquiries with the Sales team.
Maintain accurate customer data in SAP.
Support Finance in monitoring account receivables.

Must Have skills

Customer ServiceSAPMicrosoft OfficeCommunicationProblem-solvingOrganizational skillsRelationship management

Job Keywords

customer serviceorder managementcommunication skillsSAPmanufacturing

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