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Customer Service Officer
Yedda.AI
Posted
3 weeks ago

Thailand

Remote

THB 30K

Junior Level

Full Time

Job Categories

Customer Support Remote Service Full-time

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Sema Summary

Yedda.AI is looking for a Customer Service Officer to join their remote team. The role requires handling customer inquiries and providing efficient support. Candidates should have a basic understanding of customer service protocols and good communication skills. This position is suited for a junior candidate who is eager to grow in a dynamic environment. The role offers a full-time commitment in a remote setting.

About Company

Yedda.AI specializes in AI-driven solutions, aiming to enhance customer experiences across various platforms.

Core Requirements

High school diploma or equivalent
Basic customer service knowledge
Good communication skills
Proficiency in English
Ability to work remotely

Responsibilities

Handle customer inquiries via chat or email
Provide timely responses to customer issues
Document customer interactions in the system
Learn the product features to assist users
Work collaboratively with the support team
Follow company policies for service delivery
Assist in improving customer service processes

Must Have skills

CommunicationProblem-solvingCustomer serviceTime managementAttention to detail

Nice To Have Skills

Technical knowledgeTeamworkAdaptabilityMultilingualEmpathy

Tools Knowledge Requried

CRM softwareEmail clientChat platformKnowledge baseDocumentation tools

Job Keywords

customer serviceremote worksupportcommunicationproblem-solving

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