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RCBC

Customer Service Officer

RCBC

Posted

3 weeks ago

Makati, National Capital Region, Philippines

Remote

PHP 30K

Entry Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Customer Service Officer provides after-sales service support for GTB E-Channel services. This role involves onsite visits or remote assistance to corporate clients.

About Company

Rizal Commercial Banking Corporation (RCBC) is one of the largest private domestic banks in the Philippines, offering a wide range of financial services and innovative solutions.

Core Requirements

  • 4-Year College Degree in Banking, Business, IT, or Accounting
  • Experience in Banking or IT preferred
  • Strong communication skills
  • Ability to provide remote assistance
  • Customer service orientation

Responsibilities

  • Provide after-sales service support for GTB E-Channel services
  • Assist clients via email or phone
  • Conduct onsite visits to corporate clients
  • Act as a point of contact for RCBC Corporate clients
  • Resolve client inquiries and issues
  • Collaborate with internal teams for service improvements
  • Maintain client relationships and satisfaction

Must Have skills

Customer service skillsCommunication skillsProblem-solving skillsKnowledge of banking productsIT proficiency

Job Keywords

Customer ServiceBankingIT SupportClient RelationsE-Channel Services

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