Customer Service Officer
Bank of the Philippine Islands
Posted
last week
Manila, National Capital Region, Philippines
Onsite
PHP 30K
Mid Level
Full Time
Sema Summary
The Customer Service Officer at BPI manages customer service processes for Agency Banking. This role involves direct communication with business partners to resolve complaints and improve service delivery.
About Company
Founded in 1851, the Bank of the Philippine Islands is the first bank in the Philippines and Southeast Asia, offering diverse financial products and services for various clients.
Core Requirements
- Bachelor’s Degree in business-related course
- 2-3 years experience in retail banking
- Knowledge of banking products and services
- Strong communication skills
- Interpersonal skills
Responsibilities
- Manage customer service processes for Agency Banking.
- Engage with business partners to handle complaints.
- Develop and manage customer service channels.
- Oversee customer service delivery programs.
- Lead a team of customer service representatives.
- Address Merchant Acquiring related inquiries.
- Monitor team performance and provide feedback.
Must Have skills
Job Keywords
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