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Customer Service Officer
Crossian
Posted
3 weeks ago

Hanoi, Vietnam

Onsite

VND 20M

Junior Level

Full Time

Job Categories

Customer Service Support Call Communication

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Skills

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Industry

Sema Summary

The Customer Service Officer will handle calls and inquiries during night shifts, providing assistance and support to customers. Applicants should have strong communication skills and a willingness to learn and assist. The role does not specify previous experience, making it ideal for junior candidates. The position is based in Hanoi, Vietnam, and offers a full-time employment type. An estimated salary of 20,000,000 VND per month is provided.

About Company

Crossian is committed to delivering excellent customer service through a dedicated team that operates in various shifts.

Core Requirements

Strong communication skills
Customer service experience
Ability to work night shifts
Problem-solving skills
Team collaboration

Responsibilities

Answer customer calls
Assist with inquiries and issues
Provide information about services
Resolve customer complaints
Document interactions in the system
Work collaboratively with team members
Maintain a positive and friendly demeanor

Must Have skills

CommunicationProblem-solvingCustomer supportTime managementTeamwork

Nice To Have Skills

Multilingual skillsTechnical troubleshootingSales skillsAdaptabilityConflict resolution

Job Keywords

customer servicecommunicationcall handlingsupportproblem-solving

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