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Customer Service Officer
UOB
Posted
3 weeks ago

Hai Duong, Vietnam

Onsite

VND 5M

Junior Level

Full Time

Job Categories

Customer Service Support Operations Finance

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Sema Summary

UOB is seeking a Customer Service Fulfillment Officer to join their team in Hai Duong, Vietnam. The role involves interacting with customers, handling inquiries, and providing support related to financial services. Candidates should have a background in customer service, demonstrating strong communication and problem-solving skills. This full-time position is ideal for those looking to start their career in the finance sector.

About Company

UOB is a leading bank in Southeast Asia, dedicated to serving customers with innovative financial solutions and excellent service standards.

Core Requirements

Bachelor's degree
Customer service experience
Strong communication skills
Problem-solving abilities
Proficiency in Vietnamese and English

Responsibilities

Handle customer inquiries and concerns
Provide support for financial services
Process customer transactions efficiently
Maintain accurate customer records
Collaborate with internal departments
Identify and escalate complex issues
Ensure high levels of customer satisfaction

Must Have skills

CommunicationProblem-solvingTime managementCustomer serviceAttention to detail

Nice To Have Skills

Sales skillsMultilingualTechnical skillsAdaptabilityTeamwork

Tools Knowledge Requried

CRM softwareMicrosoft OfficePhone systemsEmail platformsChat applications

Job Keywords

customer servicefinancial servicescommunication skillsproblem-solvingteamwork

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