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Customer Service Officer
Toll Group
Posted
18 hours ago

Bayan Lepas

Onsite

MYR 3K

Full Time

Job Categories

Customer Service Support Operations Logistics

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Sema Summary

The Customer Service Officer role at Toll Group involves providing essential support to customers during night shifts and weekends. Responsibilities include responding to inquiries, resolving issues, and ensuring a high level of customer satisfaction. Candidates should possess strong communication skills and be able to work in a fast-paced environment. This full-time position is based in Bayan Lepas, Malaysia, and comes with an estimated monthly salary of MYR3000.

About Company

Toll Group is a leading logistics provider offering a wide range of services to meet customer needs.

Core Requirements

Strong communication skills
Problem-solving abilities
Ability to work under pressure
Customer service experience
High school diploma or equivalent

Responsibilities

Handle customer inquiries effectively
Resolve customer complaints
Provide accurate information
Ensure customer satisfaction
Maintain records of customer interaction
Work collaboratively with team members
Adapt to changing customer needs

Must Have skills

CommunicationProblem-solvingAttention to detailCustomer serviceTime management

Nice To Have Skills

MultilingualTeamworkAdaptability

Tools Knowledge Requried

Customer Relationship Management (CRM) softwareCommunication toolsData entry systems

Job Keywords

Customer ServiceSupportOperationsLogisticsCommunication

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