Customer Service Manager
TDCX
Posted
3 weeks ago
Singapore, Singapore
Onsite
SGD 6K
Mid Level
Full Time
Sema Summary
The Customer Service Manager at TDCX will manage metrics to enhance customer satisfaction and team performance. This role involves recruiting, training, and ensuring effective communication within the team.
About Company
TDCX is a leading global business process outsourcing company headquartered in Singapore, specializing in customer experience solutions across various industries.
Core Requirements
- Bachelor's Degree or higher
- 3-5 years of experience in customer service
- Understanding of contact center operations
- Knowledge of customer satisfaction metrics
- Strong organizational and time management skills
Responsibilities
- Manage metrics to drive positive change in customer service.
- Work with teams to set and improve performance goals.
- Monitor costs related to customer experience.
- Ensure employee happiness and effective communication.
- Oversee team structure, recruiting, and training.
- Identify opportunities for product improvements.
- Adapt to changes in the business landscape.
Benifits
- Comprehensive medical coverage
- Insurance
- Social security coverage
- Learning and development plans
- Flexible working arrangements
Must Have skills
Job Keywords
Similar Jobs
Customer Service Lead
NETS
Toa Payoh, Singapore
Customer Service Officer
Excelitas Technologies Corp.
Singapore
Customer Service Officer
Vocalbeats.AI Pte Ltd
Singapore, Singapore
Customer Success Manager
Screening Eagle Dreamlab
Singapore, Singapore
Customer Success Manager
Menlo Security
Singapore, Singapore
Customs Manager
ASM
Singapore
Customer Service Engineer
KLA
Singapore, Singapore
Customer Solutions Manager
Kuehne+Nagel
Singapore, Singapore
Customer Service Coordinator
Shopee
Singapore, Singapore
Customer Service Coordinator
Nityo Infotech
Singapore
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.