Customer Service Manager
Ikigai Cases
Posted
last week
Philippines
Remote
USD 2K
Mid Level
Full Time
Sema Summary
Ikigai Cases is seeking a Customer Service Manager to enhance customer satisfaction and operational systems. The role focuses on managing a remote team and improving customer service efficiency.
About Company
Ikigai Cases is a family-owned e-commerce business specializing in premium metal pill cases, founded in 2021. The company values exceptional customer service and operates a thriving remote team.
Core Requirements
- 3+ years in customer service management
- Experience with high-volume email support
- Proficiency in Shopify
- Strong English communication skills
- Ability to train and manage customer service representatives
Responsibilities
- Make judgment calls in ambiguous situations
- Resolve complex customer issues
- Create templates and decision guides
- Improve customer service systems
- Train and coach customer service representatives
- Manage performance and onboarding
- Drive customer satisfaction initiatives
Benifits
- Performance-based bonuses
- 10 paid holidays per year
- 1 week PTO for every 6 months worked
Must Have skills
Job Keywords
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