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Customer Service Manager
Ikigai Cases
Posted
3 months ago

Philippines

Remote

USD 2K

Mid Level

Full Time

Job Categories

Customer Service Management Retail E-commerce

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Sema Summary

Ikigai Cases is seeking a Customer Service Manager to enhance customer satisfaction and operational systems. The role focuses on managing a remote team and improving customer service efficiency.

About Company

Ikigai Cases is a family-owned e-commerce business specializing in premium metal pill cases, founded in 2021. The company values exceptional customer service and operates a thriving remote team.

Core Requirements

3+ years in customer service management
Experience with high-volume email support
Proficiency in Shopify
Strong English communication skills
Ability to train and manage customer service representatives

Responsibilities

Make judgment calls in ambiguous situations
Resolve complex customer issues
Create templates and decision guides
Improve customer service systems
Train and coach customer service representatives
Manage performance and onboarding
Drive customer satisfaction initiatives

Benifits

Performance-based bonuses
10 paid holidays per year
1 week PTO for every 6 months worked

Must Have skills

Customer service managementE-commerce expertiseTeam leadershipEffective communicationProblem-solving skillsSOP documentationExperience with helpdesk platforms

Job Keywords

Customer ServiceManagerE-commerceRemoteTeam Leadership

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