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Customer Service Manager
PCL Global Freight Sdn Bhd
Posted
last week

Klang, Selangor, Malaysia

Onsite

MYR 5K

Mid Level

Full Time

Job Categories

Management Customer Logistics Support Analysis

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Sema Summary

The Customer Service Manager will oversee customer satisfaction and manage the service team. Responsibilities include communication with clients and addressing service inquiries.

About Company

PCL Global Freight Sdn Bhd is a logistics company based in Port Klang, Malaysia, specializing in customized logistics solutions including multimodal shipments.

Core Requirements

Bachelor's degree in Business Administration or Logistics
Experience in customer service management
Strong communication skills
Analytical skills to evaluate feedback
Leadership abilities to manage a team

Responsibilities

Ensure customer satisfaction and manage the customer service team.
Maintain communication with clients regarding inquiries and service issues.
Analyze customer feedback to improve services.
Implement solutions to strengthen client relationships.
Work closely with internal teams for service delivery.
Address and resolve service-related concerns.
Train and develop customer service staff.

Must Have skills

Customer Service ManagementEffective CommunicationAnalytical SkillsLeadershipInterpersonal Skills

Job Keywords

Customer ServiceManagementLogisticsTeam LeadershipClient Relations

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