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Customer Service Manager
CMC Telecom
Posted
3 weeks ago

Hanoi, Hanoi, Vietnam

Onsite

VND 15M

Mid Level

Full Time

Job Categories

Customer Service Management Telecommunications Operations

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Sema Summary

The Customer Service Manager oversees the daily operations of the customer service team. This role focuses on ensuring customer satisfaction and enhancing the overall customer experience.

About Company

CMC Telecom is a leading telecommunications company in Vietnam, specializing in digital infrastructure and services. They aim to provide comprehensive solutions in connectivity, data centers, cloud services, and cybersecurity.

Core Requirements

Bachelor's degree in a relevant field
At least 3 years of experience in customer service management
Strong analytical skills for evaluating customer feedback
Proven leadership experience in managing teams
Excellent communication skills in English

Responsibilities

Oversee daily operations of the customer service team
Ensure customer satisfaction and resolve issues promptly
Implement strategies to enhance customer experience
Manage and train team members effectively
Analyze customer feedback to improve processes
Collaborate with other departments to improve service offerings
Monitor team performance and provide feedback

Must Have skills

Customer service managementAnalytical skillsLeadershipCommunicationProblem-solving

Job Keywords

Customer ServiceManagementTelecommunicationsLeadershipAnalytical Skills

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