Customer Service Manager
Decathlon
Posted
last week
Greater Yogyakarta
Onsite
IDR 20M
Mid Level
Full Time
Sema Summary
The Customer Service Manager at Decathlon focuses on enhancing customer satisfaction across various channels. Responsibilities include managing the team, implementing engagement programs, and ensuring an effective checkout experience.
About Company
Decathlon is a sporting goods manufacturer with over 10,000 employees globally. They prioritize inclusivity, teamwork, and innovation to deliver accessible sports products.
Core Requirements
- Experience in retail store leadership role
- Fluent in English and Bahasa Indonesia
- Customer-centric approach
- Strong organizational skills
- Passion for sports
Responsibilities
- Lead customer engagement and satisfaction projects
- Manage the store's checkout experience
- Train team members for safety and security
- Support the store’s economic performance
- Organize partnerships with local communities
- Implement customer engagement programs
- Ensure effective teamwork and communication
Benifits
- Medical insurance
- Competitive payroll+bonus
- Global shareholding program
- 12 days of paid annual leave
- Discount on Decathlon product
- New hire starter kit
- Various career opportunities
Must Have skills
Job Keywords
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