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Customer Service Manager
KuCoin Exchange
Posted
yesterday

Greater Kuala Lumpur

Onsite

MYR 5K

Full Time

Job Categories

Management Customer Service Support Operations

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Sema Summary

The Customer Service Manager at KuCoin Exchange will be responsible for overseeing customer support operations in Greater Kuala Lumpur. This role involves managing customer inquiries, enhancing service quality, and leading a dynamic team. Ideal candidates will possess strong leadership, excellent communication skills, and experience in customer service management. The position is full-time and based on-site.

About Company

KuCoin Exchange is a leading cryptocurrency exchange known for its commitment to customer satisfaction and a robust trading platform.

Core Requirements

Experience in customer service
Leadership skills
Problem-solving ability
Excellent communication skills
Bachelor's degree in relevant field

Responsibilities

Oversee customer service team
Handle complex customer inquiries
Develop service improvement strategies
Train and mentor support staff
Monitor service quality and performance
Collaborate with other departments
Report on customer satisfaction metrics

Must Have skills

LeadershipCommunicationProblem-solvingCustomer focusTeam management

Nice To Have Skills

Analytical skillsConflict resolutionTime management

Job Keywords

Customer ServiceManagerLeadershipSupportKuala Lumpur

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