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Customer Service Manager
Semesteria
Posted
3 weeks ago

Bangkok, Thailand

Onsite

THB 60K

Mid Level

Full Time

Job Categories

Customer Management Operations Service Support

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Sema Summary

The Customer Service Manager role involves overseeing the operations of the customer service team in Bangkok, Thailand. This position requires strong leadership skills to manage personnel and ensure high-quality customer support. A suitable candidate should possess mid-level experience in customer service management, demonstrating the ability to strategize and improve service processes. The role emphasizes operational efficiency and customer satisfaction. Benefits and company values are not explicitly stated but are expected to align with industry standards.

About Company

Semesteria is a company dedicated to providing excellent customer service and operational management solutions.

Core Requirements

Bachelor's degree in a relevant field
3 years of customer service experience
Proven team management skills
Strong communication abilities
Problem-solving mindset

Responsibilities

Lead the customer service team
Develop service strategies and policies
Ensure customer satisfaction
Manage operational workflows
Train and mentor team members
Analyze customer feedback and metrics
Coordinate with other departments

Must Have skills

Customer service managementLeadership skillsCommunication skillsProblem solvingOperational strategy

Nice To Have Skills

Data analysisConflict resolutionTime managementTeam collaborationAdaptability

Job Keywords

Customer ServiceManagementOperationsSupportTeam Leadership

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