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Customer Service Manager
A.P. Moller - Maersk
Posted
3 months ago

Bangkok

Onsite

THB 60K

Mid Level

Full Time

Job Categories

Service Logistics Management Operations Supply

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Sema Summary

As a 4PL Customer Service Manager, you'll lead the customer service teams while ensuring effective communication and service delivery. You will manage customer relationships and operational tasks to meet service standards.

About Company

A.P. Moller - Maersk is a global leader in integrated transport and logistics, with over 110,000 employees across 130 countries. The company aims to enable trade and growth while committing to sustainability and diversity.

Core Requirements

1-3 years of experience in logistics or supply chain
Excellent communication skills
Strong stakeholder management abilities
Proficient in English
Ability to work under pressure

Responsibilities

Lead and manage the customer service teams.
Ensure timely delivery of documents and proactive notifications.
Handle escalations from customer service agents.
Resolve issues and queries from stakeholders.
Monitor the integrity of the data systems.
Cross sell/up sell and maintain customer retention.
Follow up on outstanding payments.

Must Have skills

LeadershipCustomer serviceProblem-solvingCommunicationStakeholder management

Job Keywords

Customer ServiceSupply ChainLogisticsManagement4PL

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