Customer Service Lead
Semesteria
Posted
last week
Bekasi, West Java, Indonesia
Remote
IDR 6M
Mid Level
Full Time
Sema Summary
As a Customer Service Team Lead, you'll guide and enhance the performance of customer support teams at TalentPop. This role emphasizes mentorship, operational excellence, and fostering a positive culture.
About Company
TalentPop is an IT services and consulting company focused on enhancing customer service for e-commerce brands. They emphasize team leadership and operational excellence.
Core Requirements
- Minimum 3 years of leadership experience
- Experience in e-commerce customer service
- Strong command of English
- Familiar with support tools like Zendesk
- Ability to assess team performance
Responsibilities
- Lead and monitor performance of customer support agents.
- Conduct regular coaching and offer personalized guidance.
- Evaluate team performance bi-annually for growth opportunities.
- Promote a positive culture within the team.
- Manage KPIs effectively to meet organizational goals.
- Collaborate with management on operational strategies.
- Provide support to team members where needed.
Benifits
- Dental insurance
- Performance and recognition bonuses
- Health insurance
- Paid time off
- Year-end bonus
Must Have skills
Job Keywords
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