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Customer Service Lead
RemoStaff
Posted
last week

Philippines

Remote

PHP 60K

Senior Level

Full Time

Job Categories

Customer Support Remote Lead E-commerce

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Sema Summary

The Head of Customer Service role involves overseeing customer support for international Shopify websites. This strategic leadership position emphasizes team development, operational efficiency, and enhancing customer satisfaction.

About Company

RemoStaff specializes in outsourcing, providing efficient customer support and operational services. They focus on bridging cost-effective solutions with quality service for clients in English-speaking countries.

Core Requirements

7+ years in customer service leadership
3-5 years in e-commerce or Shopify environments
Experience with Gorgias and Shopify tools
Strong remote leadership skills
Excellent communication skills in English and Polish is a plus

Responsibilities

Lead and mentor a remote team of Customer Service Agents.
Oversee daily operations in Gorgias to meet KPIs.
Manage support for multiple international websites.
Collaborate with Operations to ensure fulfillment.
Drive customer communication and improve knowledge base.
Analyze customer service trends and report to leadership.
Ensure brand consistency and cultural adaptation across markets.

Benifits

Remote flexibility
Career growth
Collaborative culture

Must Have skills

LeadershipCustomer service expertiseData analysisTeam collaborationMultilingual communication

Job Keywords

Customer ServiceLeadershipE-commerceRemote WorkGorgias

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