Customer Service Lead
SM Retail
Posted
22 hours ago
Pasay, National Capital Region
Onsite
PHP 30K
Mid Level
Full Time
Sema Summary
The Customer Service Lead at SM Retail will oversee the customer service team in Pasay, ensuring high-quality service delivery. Responsibilities include training staff, resolving customer issues, and optimizing processes to enhance customer satisfaction. Candidates are expected to have mid-level experience in customer service or related fields. The role is full-time and located on-site in the National Capital Region.
About Company
SM Retail is a leading retail company in the Philippines, known for its commitment to customer service and quality products.
Core Requirements
- Bachelor's degree
- Mid-level experience in customer service
- Strong leadership skills
- Excellent communication skills
- Problem-solving abilities
Responsibilities
- Lead the customer service team
- Train and mentor new staff
- Resolve escalated customer complaints
- Monitor service performance metrics
- Develop customer service policies
- Ensure team adherence to quality standards
- Collaborate with other departments to enhance customer experience
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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