Customer Service
Magada Tirta Amerta
Posted
3 weeks ago
Jakarta Metropolitan Area
Onsite
IDR 8M
Mid Level
Full Time
Sema Summary
The role involves resolving escalated technical issues for a multinational online transportation company. Strong communication and problem-solving skills are essential for delivering exceptional customer service.
About Company
Magada Tirta Amerta specializes in outsourcing and offshoring consulting, helping businesses grow by supplying manpower since 2007.
Core Requirements
- Bachelor's Degree
- In-depth product knowledge
- Strong communication skills
- Analytical mindset
- Customer service orientation
Responsibilities
- Triage and resolve escalated technical issues.
- Update stakeholders on investigation progress.
- Document escalated issues and resolutions.
- Analyze escalation trends for product feedback.
- Follow defined business processes for operations.
- Collaborate with internal and external stakeholders.
- Provide exceptional customer service.
Must Have skills
Job Keywords
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