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Customer Service Investigator
NTT DATA North America
Posted
last week

Gurgaon, Haryana, India

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Customer Service Operations Support Consulting

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Sema Summary

The Customer Service Investigator coordinates customer escalations and ensures effective resolutions. Ideal candidates should have a solid background in customer service, particularly within the credit card industry.

About Company

NTT DATA is a global innovator in business and technology services, helping clients optimize and transform operations for long-term success.

Core Requirements

Minimum 6 months experience in customer service.
Background in the credit card industry.
Experience handling escalated calls.
Excellent communication skills.
Ability to work under time constraints.

Responsibilities

Manage ongoing customer escalation cases.
Ensure offline queues are handled within a 48-hour SLA.
Track and report reasons for escalations.
Communicate with customers for updates.
Collaborate with various departments.
Escalate unresolved issues as needed.
Provide individualized customer service solutions.

Must Have skills

Customer service expertise.Strong communication skills.Time management proficiency.Ability to work under pressure.Problem-solving capabilities.

Job Keywords

customer serviceescalation managementcredit card experiencecommunication skillsproblem-solving

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