Customer Service
Matbao BPO
Posted
3 weeks ago
Ho Chi Minh City, Vietnam
Onsite
VND 7.5M
Entry Level
Full Time
Sema Summary
The Customer Service role involves assisting customers through various channels and resolving their inquiries. Candidates should have good communication skills and be able to work flexible hours.
About Company
Mat Bao BPO is a leading Business Process Outsourcing service provider in Vietnam, focusing on delivering professional human resource solutions. The company aims to enhance client competitiveness through outsourcing services.
Core Requirements
- High school diploma or higher
- Experience in customer service or call center
- Ability to work flexible shifts
- Typing speed of at least 50 WPM
- Strong communication and problem-solving skills
Responsibilities
- Assist customers via hotline, webform, email, and chat.
- Guide customers on using ShopeePay products.
- Resolve customer inquiries and complaints.
- Record customer information in the system.
- Monitor the progress of customer issues.
- Meet KPI targets for quality and productivity.
- Adhere to company policies and confidentiality.
Benifits
- Performance bonuses
- Social insurance
- Health insurance
- Training opportunities
- Dynamic work environment
Must Have skills
Job Keywords
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