Customer Service Helpdesk
PERSOL APAC
Posted
2 weeks ago
Kuala Lumpur, Malaysia
Onsite
MYR 3K
Intern Level
Contract
Sema Summary
PERSOL APAC is seeking a Customer Service Helpdesk representative located in Kuala Lumpur, Malaysia. This role is suitable for fresh graduates looking to start their career in customer support. Responsibilities may include assisting customers with inquiries, resolving issues, and providing product information. The position operates on a contract basis with shift rotations. Applicants should be prepared for on-site work and have effective communication skills.
About Company
PERSOL APAC specializes in providing staffing and recruitment solutions across the Asia-Pacific region, helping candidates and companies find their perfect match.
Core Requirements
- Fresh graduate
- Effective communication skills
- Problem-solving abilities
- Customer service orientation
- Ability to work in shifts
Responsibilities
- Assist customers with inquiries and requests.
- Resolve issues through effective communication.
- Provide product information to customers.
- Document customer interactions in the system.
- Collaborate with team members to improve service.
- Maintain a positive attitude towards customers.
- Handle escalations and complex issues when necessary.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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