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Customer Service Executive
IDFC FIRST Bank
Posted
19 hours ago

Navi Mumbai, Maharashtra

Onsite

INR 30K

Full Time

Job Categories

Customer Service Retail Banking Support

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Sema Summary

IDFC FIRST Bank is seeking a Customer Service Executive for their retail asset inbound team in Navi Mumbai. The role involves assisting customers with inquiries related to various banking products and services. Candidates should have strong communication skills and a customer-oriented mindset. This full-time position offers an opportunity to work in a dynamic banking environment. While specific experience is not mentioned, a background in customer service would be beneficial.

About Company

IDFC FIRST Bank is a prominent banking institution in India that focuses on providing diverse financial products and services, aiming to enhance customer experiences.

Core Requirements

High school diploma or equivalent
Strong communication skills
Experience in customer service
Ability to work in a team
Knowledge of banking products

Responsibilities

Assist customers with inquiries and complaints
Provide information about bank products
Maintain records of customer interactions
Promote banking services and products
Resolve issues promptly and efficiently
Ensure high-quality customer service
Collaborate with team members to achieve goals

Must Have skills

CommunicationCustomer ServiceProblem SolvingTeamworkAttention to Detail

Nice To Have Skills

Sales SkillsTime ManagementAdaptabilityBasic Computer SkillsConflict Resolution

Job Keywords

Customer ServiceRetail BankingClient SupportBanking ProductsCommunication Skills

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