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Customer Service Executive
Second Talent
Posted
last week

Kuala Lumpur

Onsite

MYR 4K

Entry Level

Full Time

Job Categories

Customer Service Logistics Operations Administration

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Sema Summary

The Customer Service Executive is essential for coordinating shipments and acting as the main point of contact for customers and agents. This role offers opportunities to enhance your skills in logistics and customer service within a dynamic team.

About Company

Second Talent specializes in connecting companies with top-tier engineering talent, particularly in logistics and freight forwarding services. They focus on providing efficient and compliant staffing solutions with a network of vetted professionals.

Core Requirements

Experience in freight forwarding or logistics customer service
Basic knowledge of air and sea freight operations
Strong communication and follow-up skills
Detail-oriented and multi-tasking capabilities
Proficiency in email and MS Excel

Responsibilities

Serve as the main contact point for customers and agents
Open job files and ensure complete shipment details are received
Track shipments and provide status updates
Prepare and check shipping documents
Coordinate closely with internal operations teams
Prepare sales invoices and verify vendor charges
Update internal systems with shipment data

Benifits

Statutory benefits
13th-month salary

Must Have skills

Customer serviceCommunicationLogistics managementAttention to detailProficiency in MS Excel

Job Keywords

Customer ServiceFreight ForwardingLogisticsShippingDocumentation

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