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A.P. Moller - Maersk

Customer Service Executive

A.P. Moller - Maersk

Posted

yesterday

Kelang, Selangor, Malaysia

Onsite

MYR 5K

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

As a Customer Service Executive at A.P. Moller - Maersk, you will be responsible for providing support to customers, managing inquiries, and ensuring service excellence. This on-site, full-time role requires strong communication skills and a commitment to maintaining customer satisfaction. The position is based in Kelang, Malaysia. While specific experience requirements are not stated, a proactive approach and problem-solving skills will be key in performing the job well.

About Company

A.P. Moller - Maersk is a leading global shipping and logistics company that operates in various sectors, providing quality service and innovative solutions.

Core Requirements

    Responsibilities

    • Manage customer inquiries promptly.
    • Provide timely updates on shipments.
    • Collaborate with logistics teams.
    • Resolve customer complaints professionally.
    • Document customer interactions thoroughly.
    • Maintain strong relationships with clients.
    • Support improvements in service delivery.

    Must Have skills

    CommunicationProblem-solvingCustomer engagementTeamworkTechnical skills

    Nice To Have Skills

    MultilingualCRM softwareData analysisProcess improvementConflict resolution

    Tools Knowledge Requried

    CRMMicrosoft OfficeEmailTicketing systemChat platforms

    Job Keywords

    Customer ServiceLogisticsSupportCommunicationProblem-solving

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