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Customer Service Executive
Tata Communications
Posted
3 months ago

Chennai, Tamil Nadu, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Customer Telecommunications Service IT

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Sema Summary

The role involves providing first-line technical support for customers. The ideal candidate will ensure timely resolution of connection issues and deliver excellent customer service.

About Company

Tata Communications is a digital ecosystem enabler that drives connectivity and enables the digital transformation of enterprises globally. With over 25 years of experience, the company connects businesses to essential digital infrastructure.

Core Requirements

Bachelor’s degree in any discipline or related field.
0-2 years of experience in service/help desk role.
Excellent communication skills.
Ability to work flexible hours.
Familiarity with ticketing systems.

Responsibilities

Respond to customer requests via email and chat.
Troubleshoot basic technical issues.
Document incidents in the service desk system.
Escalate unresolved issues to support teams.
Maintain knowledge base articles.
Ensure customer satisfaction scores are met.
Communicate effectively with customers.

Must Have skills

Technical support skillsCommunication skillsProblem-solving skillsInterpersonal skillsFamiliarity with ITIL practices

Job Keywords

Customer ServiceTechnical SupportHelp DeskProblem-SolvingCommunication

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