Customer Service Engineer
Tata Communications
Posted
5 days ago
Pune, Maharashtra, India
Onsite
INR 60K
Full Time
Sema Summary
The Sr Engineer in Customer Service Operations is responsible for enhancing customer experience through effective service management. Candidates should be adept in supporting technical operations and customer interactions.
About Company
Tata Communications is a leading telecommunications service provider, focusing on enabling and supporting global connectivity and digital services.
Core Requirements
- Bachelor's degree in Engineering or related field.
- Experience in customer service operations.
- Strong problem-solving skills.
- Ability to work in a team.
- Technical knowledge in telecommunications.
Responsibilities
- Provide technical support to customers.
- Manage customer service operations.
- Design and implement service improvement plans.
- Collaborate with technical teams for solutions.
- Monitor service performance metrics.
- Create and maintain customer documentation.
- Assist in training new team members.
Must Have skills
Job Keywords
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