Search for Jobs

Customer Service Coordinator
Shopee
Posted
3 weeks ago

Singapore, Singapore

Onsite

SGD 5K

Mid Level

Full Time

Job Categories

Support Customer Logistics Operations E-commerce

Match

Skills

Experience

Industry

Sema Summary

The role involves managing daily dispatch and pickup allocations for drivers while ensuring excellent customer service. The coordinator will also handle order processing and liaise with stakeholders to resolve issues.

About Company

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan, providing a secure and fast online shopping experience. It aims to enhance its platform through product optimization and localized strategies.

Core Requirements

Minimum 3 years of customer service support experience
Proficient in MS Office
Strong conflict resolution skills
Detail-oriented and disciplined
Good interpersonal and communication skills

Responsibilities

Ensure daily jobs dispatch to drivers
Manage daily pickup allocations
Process orders and resolve shipment issues
Liaise with internal stakeholders on issues
Coordinate with customers and logistics partners
Respond to customer inquiries about deliveries
Create reports for the Operational Excellence Team

Must Have skills

Customer serviceConflict resolutionMS Office proficiencyCommunication skillsAttention to detail

Job Keywords

Customer ServiceLogisticsOperationsE-commerceConflict Resolution

Similar Jobs