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Customer Service Coordinator
LIXIL
Posted
last week

Bangkok City, Thailand

Onsite

THB 50K

Mid Level

Full Time

Job Categories

Customer Service Administration Operations Manufacturing

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Sema Summary

The Customer Service Coordinator oversees the full cycle of area account assignments and ensures customer satisfaction through effective order processing. The role requires solid experience in customer service operations and communication skills in English.

About Company

LIXIL is a leading manufacturer of innovative water and housing products, transforming homes globally through advanced technology and design. Established through a merger of Japan's top building materials companies, it now operates in over 150 countries.

Core Requirements

Bachelor's degree in Business Administration or related fields
1-3 years of experience in customer service operations
Effective communication skills in English
Computer literacy, familiarity with SAP is a plus
Ability to work under pressure with a positive attitude

Responsibilities

Process area account assignments in SAP accurately
Manage backlog and ensure on-time delivery arrangements
Enhance customer satisfaction levels
Provide fill rate performance reports
Track and resolve service inquiries
Coordinate with other departments for efficient operations
Maintain accurate records of customer interactions

Must Have skills

Customer service skillsSAP proficiencyComputer literacyOrganizational skillsProblem-solving skills

Job Keywords

Customer ServiceSAPBusiness AdministrationOrder ProcessingCommunication

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