Customer Service Associate
BitMart
Posted
3 weeks ago
Singapore, Singapore
Onsite
SGD 3K
Entry Level
Full Time
Sema Summary
The Customer Service Associate will provide support through live chat and email, addressing customer inquiries and resolving issues. This role requires strong communication skills and the ability to work in a fast-paced environment.
About Company
BitMart is a global integrated trading platform offering diverse trading functions, including spot and futures trading. The company focuses on providing a secure and reliable trading experience for investors worldwide.
Core Requirements
- Diploma/Degree in any discipline
- 1-2 years of customer service experience
- Strong communication skills
- Fluency in English and Mandarin
- Willingness to work rotating shifts
Responsibilities
- Respond to customer inquiries via live chat and email
- Resolve account-related issues and provide technical assistance
- Handle escalated disputes and ensure timely resolutions
- Assist with account verification and security practices
- Collect customer feedback for service improvement
- Guide customers on secure trading practices
- Work in an onsite setting
Must Have skills
Job Keywords
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