Customer Service Associate
Sutherland
Posted
last week
Mandaluyong, National Capital Region, Philippines
Onsite
PHP 25K
Entry Level
Full Time
Sema Summary
The Japanese Bilingual Customer Service Associate manages subscriptions and assists customers with account-related issues. The role requires strong bilingual communication skills to provide seamless support across various channels.
About Company
Sutherland is an IT Services and Consulting company, focusing on digital transformation and business process excellence. They work with global brands to drive innovation and optimize operations through advanced technologies.
Core Requirements
- Completed at least 2 years in college
- Fluent in English and Japanese
- Computer literacy
- Good customer service skills
- Problem-solving ability
Responsibilities
- Provide bilingual customer support.
- Manage subscriptions and account registrations.
- Handle cancellation requests.
- Accurately document customer interactions.
- Meet daily performance targets.
- Adhere to company regulations.
- Report issues to supervisors.
Benifits
- Paid training
- Paid time off
- Vision benefits
- Dental benefits
- Health benefits
Must Have skills
Job Keywords
Similar Jobs
Customer Service Associate
Foundever
Cebu, Central Visayas, Philippines
Customer Service Associate
Bank of China
Taguig, National Capital Region, Philippines
Customer Service Associate
RCBC
Makati, Philippines
Service Associate
RCBC
Batac, Ilocos Region
Service Associate
RCBC
Lapu-Lapu, Central Visayas, Philippines
Customer Service Assistant
Bank of Commerce (Philippines)
Kabankalan, Western Visayas, Philippines
Client Service Associate
BDO Unibank
Puerto Princesa, Mimaropa, Philippines
Customer Service Agent
1Aviation Groundhandling Services, Corp.
Cauayan, Cagayan Valley, Philippines
Customer Service Agent
1Aviation Groundhandling Services, Corp.
Bohol
Customer Service Agent
ibex
Pasig, National Capital Region, Philippines
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.