Customer Service Associate
RCBC
Posted
4 days ago
Makati, Philippines
Onsite
PHP 25K
Mid Level
Full Time
Sema Summary
The Customer Service Associate provides after-sales service support for GTB E-Channel services. They act as a key contact point for RCBC's corporate clients, ensuring customer satisfaction and service quality.
About Company
Rizal Commercial Banking Corporation (RCBC) is a leading domestic bank in the Philippines, offering a wide range of financial services with a strong network of branches and ATMs.
Core Requirements
- Degree in Business or related field.
- Knowledge of IT applications for customization.
- Strong communication skills.
- Ability to analyze data and improve service.
- Experience in customer service or banking.
Responsibilities
- Handle phone calls and emails from customers.
- Ensure thorough implementation of programs.
- Guide clients through after-sales service.
- Support GTB projects and customization needs.
- Develop online infrastructure for communications.
- Analyze product volumes and revenue data.
- Perform customer enrollment and setup.
Must Have skills
Job Keywords
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