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Customer Service Associate
Accenture services Pvt Ltd
Posted
3 months ago

Greater Bengaluru Area

Onsite

INR 30K

Intern Level

Full Time

Job Categories

Customer Support Service IT Operations

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Sema Summary

As a Customer Service Associate, you will manage and resolve customer queries. You will ensure customer satisfaction by addressing inquiries and handling escalations effectively.

About Company

Accenture services Pvt Ltd is a global professional services company specializing in digital, cloud, and security services, delivering technology and operations services across various industries.

Core Requirements

Any Graduation
0 to 1 years of experience
Basic understanding of customer service
Familiarity with communication technologies
Ability to work in rotational shifts

Responsibilities

Manage and resolve customer queries.
Handle escalations and complaints.
Provide best resolutions for customer issues.
Ensure timely closure of faults and complaints.
Maintain effective voice communication systems.
Troubleshoot communication issues.
Contribute as an individual in a team environment.

Must Have skills

Customer service skillsCommunication skillsProblem-solving skillsTeam collaborationBasic IT skills

Job Keywords

Customer ServiceVoice CommunicationSupportProblem SolvingIT Support

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