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Accenture

Customer Service Associate

Accenture

Posted

yesterday

Bengaluru, Karnataka, India

Onsite

INR 30K

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

Accenture is seeking a Customer Service Associate to provide support for customer inquiries and issues. The role involves communicating effectively with customers and ensuring a high level of service. Candidates should possess strong communication skills and the ability to work in a team environment. This is a full-time position based in Bengaluru, Karnataka, India.

About Company

Accenture is a global professional services company with a leading position in digital, cloud, and security. They offer a broad range of services across strategy and consulting, digital transformation, technology, and operations.

Core Requirements

  • High school diploma
  • Strong communication skills
  • Ability to handle customer inquiries
  • Team collaboration experience
  • Problem-solving abilities

Responsibilities

  • Engage with customers over the phone
  • Assist in resolving customer issues
  • Provide accurate product and service information
  • Document customer interactions
  • Collaborate with team members for solutions
  • Follow up with customers to ensure satisfaction
  • Maintain a positive and professional attitude

Must Have skills

CommunicationProblem-solvingTeamworkCustomer focusActive listening

Nice To Have Skills

Time managementEmpathyAdaptability

Tools Knowledge Requried

CRM softwarePhone systemsEmailChat applications

Job Keywords

Customer ServiceCommunicationSupportClient RelationsProblem Solving

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